Conrad Bali - Russian Speaking Guest Relations Officer
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, Doubletree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
As the Russian Speaking Guest Relations Officer, you will be responsible for performing the following tasks to the highest standards:
- Attend and involve in departmental meetings and shift briefing.
- Maintain the cleanliness of the work area and work equipment's.
- Conduct check in and check out process with efficient manner especially for Russian Guests and other nationality will be optional.
- Able to make recommendations of facilities and services requested by the guest.
- Fulfilled guest needs andfollow up with any requests.
- Recognize HHonors members and frequent stays, as well as familiar with the HHonors programs
- Prepared for next day arrival such as registration card, guests benefit, room key etc and do preparation for next day departure.
- Handle Hiccups and ensure of guest satisfaction at all time, as well as communicate it with Guest Relations Captain or Asst. Mgr.
- Make guest room reservations with utilizing up-sell for the revenue maximize.
- Fully understand of emergency procedures.
- Manage room moves whenever necessary with the assistance of Guest Service Officer
- Handling cash transactions including cash floats and foreign exchange.
- Assume other duties assigned by Guest Relations Captains and Guest Relations Manager
- To develop and maintain a high level of communication with all departments and promote goodwill by being courteous, friendly and helpful to all guests, superior and fellow team member.
- Responsible for working tools always available for operational and maintain working area clean and tidy.
- To carry out any other reasonable duties and responsibilities as assigned.
- In delivering services always in line with the Brand Standard and Operating Philosophy.
A Guest Relations Officer - Russian Speaker serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior, skills, and values that follow:
- Minimum of 2 years as a Guest Relation - Russian Speaker in the hospitality Industry.
- University graduate / hotel management / hotel school diploma
- Neat in appearance and in good health.
- Good communication skills.
- Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit.
- Have a good command over verbal and written Russian and English language to meet business needs.
- A basic knowledge on any additional foreign languages will be advantageous.
